How long does it take to process an order?
Most orders received are shipped the next business day after confirmation – so not Saturdays, Sundays and Statutory Public Holidays – we like to give our staff a break every now and then!
What could delay my order from being shipped on time?
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Order size
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Holiday seasons
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Availability issues
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Reliability of outsourced shipping companies
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Items that need to be transferred in from other locations
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Incorrect shipping address and contact phone details
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As much as we try our best to avoid it, human error on our part – and ‘Ooopses' do happen, even to the most efficient among us!!!
What does HLC do to alleviate delayed shipping?
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Have processes in place to make sure that all product is in stock
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Expand shipping staff complement for the busy seasons
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Indicate to you on our website that delays can occur if we have to transfer any items in your order in from our suppliers before we can ship it
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Beg, plead and if necessary, do back flips for UPS, Canada Post and any other shipping company to pick up on time
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Message you immediately if we do not have correct shipping location details (or email, if your phone number is wrong)
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Blame Bernard (our long-suffering and luckily broad-shouldered CEO) for the delay and publicly shame him – our go-to method for any HLC errors, human or otherwise!!!
If I need my order in a hurry, could I speed up the shipping?
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Yes sure, we will do everything we can to expedite it – however, extra shipping charges could apply
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Just call or message us as soon as you have placed the order, so we can provide a quote and payment instructions for the extra charges
How do you determine which carriers to use?
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We select the most economical carrier with standard ground service, by destination
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Standard delivery is between 2 – 10 business days to most destinations on continental USA and Canada, except where previously specified in this section
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Items are shipped daily via Canada Post and UPS. with every order being assigned a tracking number
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On rare occasions, we might opt for conventional mail delivery, without tracking numbers