How long do I have to cancel or change an order I placed?
On a typical business day, HLC’s aim is to process and the order for shipment in around 2 hours, so we recommend you make your move within this time frame, to play it safe and avoid additional charges.
What do I need to do to cancel or change an order?
Call us at (844) 858-0025 ext. 102 (toll free) or email firstname.lastname@example.org and we will refund you the entire amount – but only if the order has not yet been shipped.
What happens if my order is shipped before I cancel it?
Call us on (844) 858-0025 ext. 102 (toll free) or email
email@example.com to request an RMA number from customer service, then follow the steps outlined in our Returns Policy, as they would now apply.